Services

Choosing a service provider is often as important, if not more important than actually choosing a communications solution. To this end, Millennium Communications is dedicated to providing outstanding support for our customers. We differentiate ourselves by providing the most rapid response to your problems. We offer assistance 24 hours a day, seven days a week from our staff of certified and experienced technicians. Our goal is to provide accurate and timely troubleshooting to help minimize any interruptions in your communications and business operations.

As part of our mission, we strive to be a single source solution provider on all your telecommunications needs, regardless of vendor or manufacturer. Instead of the finger pointing, we step into the gray area and attempt to solve your communications problems. Whether it is coordinating telecommunication network services, providing technical assistance on systems, or designing your data and voice communications infrastructure, our wide variety of certifications and technical expertise will benefit you.

As your company grows, it is important to have a service provider who can help your communications evolve. Millennium Communications will help you create a communications strategy that is in line with your company’s future.

Service Contract

As part of our service contract, we commit ourselves to exceptional service. Not only do we commit to the quickest response times, but we also commit to making sure you benefit from your communication solution. From preventative maintenance and disaster recovery, to ongoing training, we are committed to your satisfaction as a customer. As part of our standard service contract (we can also customize our service contract as needed) we include the following services:

  • 2 Hour response time on critical service requests
  • 24 Hour response on normal service requests
  • 48 response on MAC (Move, Add, or Change) requests
  • Preventative Monthly Maintenance
  • Monthly communications system back up and safe storage
  • Remote dial in and technical support (on applicable systems)
  • Quarterly End-User training as needed

Millennium Communications recognizes the importance of customer support and we are committed to providing you the highest level of customer service. We welcome any feedback that would help us tailor our support to your specific needs.